We create connected user experiences that increase audience engagement, improve performance and automate your workflow.
Our teams transform business needs and ideas into digital product realities. We take ideas and requirements and transform them into extraordinary, secure tools that help businesses transform and operate at peak efficiency.
Our dedicated teams harness Agile frameworks and practices, adapting as needed to deliver the optimal product on time, resulting in smart, cost-efficient B2B problem solving tools that just work.
Track360 is our proprietary set of software tools that we use to build our customer experience platforms for a variety of purposes.
Our proprietary Track360 cloud-based marketing, training and communications platform is built for adaptability and scale is the backbone of our customer experience platforms built to solve a broad variety of mission-critical business needs. Track360 helps manage critical People, Product and Process touchpoints using corporate data, push communication content, user generated interactions, and process-based inspections.
We take a collaborative approach to onboarding our customers and customizing solutions that are tailored to their exact needs, with each communication platform created from a series of ready-to-use digital modules that can be easily assembled into the right solution for each customer’s specific use case.
Our Track360 solutions are designed to work wherever your users are—which is to say everywhere—on desktops, laptops, tablets, and mobile devices, using a flexible architecture and mobile responsive web application design philosophy over multiple browser platforms.
Track360 solutions include:
Corporate Training & Communication
Virtual Conference Centers
Brand/Customer Engagement Portals
Employee Engagement Portals
Performance Improvement Portals (Agnostic to Rewards and Recognition Vendors)
Franchise Engagement Portals
Webapps & Webtools
Workflow Automation Tools
Let 24G help manage your digital transformation with white glove support to help stay in front of your technology needs. We have a dedicated R&D team that is always plugged in to the latest tech.
SO YOU DON'T HAVE TO
Ongoing Compatibility & Security Maintenance
Monthly Application Hosting (Track360 AWS/GCP Environment)
Microservice Support & Updates
24/7 Uptime Monitoring
99% Service/System Availability & Uptime
SSL Certificate & Renewal
Scheduled Maintenance, nightly database snapshots, stress testing, disaster recovery testing, patches and critical vulnerability
Compliance for network security, cloud infrastructure and data security requirements
GDPR CCPA Compliance
FIRST AWARD FOR EXCELLENCE
The Customer First Award for Excellence tool, developed and maintained using 24G Track360 technology, helps track, improve the customer experience at Chrysler, Dodge, Jeep, Alfa Romeo, and other Stellantis brand dealerships. The CFAFE program is designed to recognize those dealers who exceed the customers’ expectations throughout their dealership by demonstrating successes in five key performance pillars, and become Customer First Award for Excellence Certified by J.D. Power are then eligible to receive CFAFE quarterly incentive. With CFAFE, 24G provides Field Representatives and Dealership Managers with an easy to use tool and visualized interface to track their qualification progress and validation requirements within the five pillars required to be eligible for quarterly incentive.
VW Cup was designed by 24G for the Volkswagen Academy to better engage Volkswagen Dealership personnel with a compelling, interactive platform that gamifies VW learning content. Using social engagement tools and the desire to compete, earn points, and earn VW store incentives, 24G was able to maximize opportunities to package existing and new content in a way that effectively meets ongoing market support and business challenges, effectively unlocking content from the confines of traditional 30-60 minute web-based training modules. The result of this iterative product has been to create a more frequent micro-training cadence while creating a more socially connected VW Academy user-based community.
The Volkswagen Sales Process Delivery Tool (ePDI) changed the course of Volkswagen’s IQS scores dramatically. Since the launch of the tool, developed and managed by 24G, VW has seen a dramatic decrease in problems per vehicle (PPV) metric used by J.D. Power as part of their dealership experience ratings—a decrease that correlates directly to utilization of the ePDI tool. The ePDI tool effectively bundles and tracks the full life cycle of vehicle delivery, from off the truck checks to customer handoff and welcome email.