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App-Connect/
Car-Net

To start App-Connect, pair your smartphone to your VW’s Bluetooth and watch as your select apps appear on the touchscreen display. Need a couple extra bars on your phone’s battery? Get a charge beyond just your driving experience. Plug your phone into your VW’s USB port, and enjoy the same access.

Wireless App-Connect with Apple CarPlay Integration

To connect:

  1. Pair your phone to the Volkswagen Infotainment system with Bluetooth.
     

  2. A prompt will display the vehicle touchscreen asking if you want to use
    Bluetooth or Apple CarPlay.

     

  3. Select Apple CarPlay. If this is the first time, accept the confirmation on
    your iPhone®.

     

OR:
 

  1. Simply unlock your iPhone and plug it into the USB port using a certified lightning cable. After choosing to use Apple CarPlay, your iPhone will ask if you’d like to use Apple CarPlay wirelessly for future connections.
     

Note: Please confirm all prompts from App-Connect on the mobile device for successful Apple CarPlay connection.

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Watch the Apple CarPlay Wireless Connection video.

Apple CarPlay®

Apple CarPlay is a smarter way to use your iPhone while you are in your Volkswagen. With an updated user interface that helps you control tunes, directions and Siri® suggestions, a calendar app that lets you view and manage your day, and maps that can reveal more of what’s around you, getting there just got a whole lot easier—and a lot more fun.*

  1. Ensure you are running the latest iOS on your device.
     

  2. Unlock your iPhone and plug it into the USB port using a certified lightning cable.
     

  3. A message will appear on the touchscreen display stating that a new device has been detected. It will ask, “Do you want to connect with Apple CarPlay?” Select Connect.
     

OR:
 

  1. Pair your iPhone to your Infotainment system’s Bluetooth connection. When the “Select a connection technology” pop-up appears, select Apple CarPlay.
     

  2. Select “Allow” on your iPhone to enable Apple CarPlay to access your iPhone while your iPhone is locked.

*Always pay careful attention to the road, and do not drive while distracted. Not all features are available on all operating systems. Standard text and data usage rates apply. App-Connect features require a compatible device, operating system and mobile apps. See mobile device and app providers for terms and privacy.

Note: You will have to have had an unlocked iPhone within the past hour in order to use Apple CarPlay. When you are connected using Apple CarPlay, your iPhone can no longer be used as a MEDIA source or as a Bluetooth device. Apple CarPlay is compatible with iPhone 5 or higher running iOS 7.1 or later. Further information can be found at support.apple.com and siriuserguide.com. Apple CarPlay is a trademark of Apple Inc.

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Watch the Apple CarPlay USB video.

Features

Apple CarPlay features Siri voice control. Siri must be enabled on the device
to use CarPlay. There are two ways to activate Siri:

  • Press and hold the Voice Control button  on the multi-function steering
    wheel until you hear the tone.

     

  • Press and hold Home on the touchscreen to activate Siri.

  1. Home: has two features:
     

    • Return to the Apple CarPlay home screen or to the Apple CarPlay Dashboard.

    • Long press to activate Siri.
       

  2. Phone: Siri can help you make calls,return missed calls and listen to voicemail.
     

  3. ​​Maps: Opens Apple Maps for turn-by-turn directions, traffic conditions, immersive 3D experiences and estimated travel time. Siri can also help with directions. Activate Siri and say, “Navigate to,” and your destination.
     

  4. Messages: Siri can send, read and reply to your text messages for you.
     

  5. Tapping the Volkswagon Logo icon simply takes you to the Volkswagen native user interface with all the features and functions of Apple CarPlay still active.
     

  • To charge iPhone only, disconnect from Apple CarPlay by pressing the Volkswagon Logo icon, then select Disconnect on the touchscreen. This will allow Bluetooth® access while charging your iPhone.

Click here for further information on Apple CarPlay apps.

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Wireless App-Connect Android Auto

To connect:

  1. Pair your phone to the Volkswagen Infotainment system with Bluetooth.
     

  2. Select Use Android Auto or select Cancel for Bluetooth connection.
     

Note: Please confirm all prompts from Android Auto on the mobile device for successful
Android Auto connection.

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Android Auto™

Use some of your favorite Android™ applications on the road through your Volkswagen's Infotainment screen. You can talk to Google on Android Auto to get driving directions, send a text, or play a hands-free phone call. Android Auto is made to help you focus on the road while having fun along the way.

  1. Ensure you are running the latest Android™ OS on your device and download Android Auto from the Google Play Store. An active Google account and an internet connection is required. If you're using Android 10 or higher, the app is already on your phone.
     

  2. Plug your Android device into the USB port using a certified USB Cable.
     

  3. Press the App key on your touchscreen.
     

  4. Select Android Auto on your touchscreen. Ensure phone is unlocked OR pair your Android phone to your Infotainment system's Bluetooth connection. Then, select 'Use Android Auto' in the pop-up.
     

  5. Select OK on your touchscreen for data transfer prompt.
     

  6. Follow instructions on your device to continue setup.
     

  7. Android Auto will appear on the Infotainment touchscreen once all the prompts have been accepted on the device.

Google, Android, Google Play and Android Auto are trademarks of Google LLC. Click here for further information. To use Android Auto on your car display, you’ll need an Android phone running Android 6.0 or higher, an active data plan and the Android Auto app.

Features

  1. Microphone: The Google Assistant can be activated with a long press
    of the
    Microphone icon on the touchscreen or by using touchscreen
    commands that work with available apps. The Google Assistant can also
    be activated using your voice to easily send messages, get directions,
    control media and more. Just say, 'Hey Google,' long-press the
    Voice
    Control
    button on the multi-function steering wheel, or tap the
    Microphone icon on the touchscreen to get started.
     

  2. Navigation: Predictive navigation provides turn-by-turn directions,
    traffic conditions and estimated travel time. Android Auto can predict
    where you want to go next based on your calendar and recent destinations.

     

  3. Phone: Listen and reply to text messages, make calls or check your voicemail.
     

  4. Home Screen: Takes you back to the home screen of Android Auto.
     

  5. Music and Audio: Use your touchscreen to access to your favorite artists, songs and playlists. Android Auto lets you stream from apps such as Pandora, Spotify and iHeartRadio.

Tapping the Exit icon simply takes you to the Volkswagen native user interface, then select Disconnect if you wish to completely disconnect Android Auto.

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Volkswagen Car-Net®

VW Car-Net is your connection to available convenience features. The five year no charge Remote Access* package allows you access to:

Mobile App

Remote Door Lock/Unlock1

Remote Honk and Flash2

Remote Start3

Vehicle Status4

Last Parked Location5

Maintenance Alerts & Scheduling2

Vehicle Health Reports4

DriveView6

POI/Destinations7

Parking Information8

Curfew Alert2

Valet Alert9

Boundary Alert2

Speed Alert2

Roadside Call Assist10

Car-Net® Enrollment Process* (if not performed by dealer):

  • Download the 'Volkswagen Car-Net' mobile app from the App Store.
     

  • Select Login to register and create your unique VW ID.
     

  • Log in to VW Car-Net mobile app with your VW ID, complete your profile and create a PIN.
     

  • Add your vehicle to your Garage by entering VIN and follow the steps to verify ownership.

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1 Standard text and data rates may apply. See Owner’s Manual for further details and important warnings about locking and unlocking your vehicle remotely.

2 Standard text and data rates may apply.

3 Requires VW Car-Net Mobile App and compatible factory-installed or dealer-installed remote start feature. See Owner’s Manual for further details and important warnings about the keyless ignition feature. Do not leave vehicle unattended with the engine running, particularly in enclosed spaces, and consult local laws for any limitations on use. Standard text and data rates may apply.

4 Refer to your vehicle’s warning and indicator lights for the most current diagnostic information. Always consult owner’s literature for maintenance guidelines.

5 Standard text and data rates may apply. Do not use feature to locate stolen vehicle.

6 Discounted insurance rates may not be available in all states. Discounts are provided by third party auto insurance companies and are not guaranteed. Use of your vehicle by multiple drivers may impact your driving score and your ability to obtain discounted insurance. Always obey all speed and traffic laws.

7 Requires compatible factory-installed navigation system. Standard text and data rates may apply.

8 Powered by Parkopedia. Requires parking facility participation. Volkswagen not responsible for accuracy of pricing & payment options, hours of operation, and features. See parkopedia.com for important information and details. Standard text and data rates may apply.

9 Requires VW Car-Net Mobile App. Standard text and data rates may apply.

10 Roadside Call Assist connects you to a Roadside Call Assist third-party provider and may require additional payment for services rendered.

11 Assistance can be provided by pressing the button in the vehicle’s overhead console.
 

*Remote Car-Net services offered for 5 years from vehicle in-service date. Available on most MY20 and newer vehicles. Always pay careful attention to the road and do not drive while distracted. Certain services require trial or paid subscriptions, which may have their own terms and conditions. VW Car-Net requires cellular connectivity, availability of vehicle GPS signal, and acceptance of Terms of Service. Not all services and features are available on all vehicles. Certain Car-Net services, such as Roadside Call Assist, connect out to 3rd party providers that may require additional payment. Standard text and data rates may apply for app and web features. Certain services may collect location and vehicle information. See Terms of Service, Privacy Statement, and other important information at www.vw.com/carnet.

           Warnings: See App-Connect and VW Car-Net in your Owner's Manual for more detailed information and for important safety warnings.

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